Real Extensions
Every agent gets an extension and direct number. Dial it, ring it in a group, forward to it — exactly like a human teammate.
AMP Cortex is a FreeSWITCH cloud PBX where AI voice agents hold real extensions in the 8001–8999 range: they are direct-dialled, join call queues beside human agents, accept blind and attended transfers, handle voicemail, and escalate to a person with the conversation context attached. The platform also ships FreeSWITCH cloud PBX core, ElevenLabs Conversational AI over a SIP trunk and WebSocket bridge, SIP trunk management behind a provider abstraction (Telnyx, Twilio, BulkVS, Bandwidth), DID and phone number management with E.164 routing, SMS with 10DLC campaign registry compliance and group SMS, Call recording in S3 with MOS, jitter and packet-loss quality metrics, Cradle-to-grave call tracing across every queue, transfer and agent, AES-256 encrypted recordings, audit logging and BAA support in HIPAA mode, Stripe billing for the client accounts an MSP manages.
Platform Features
A complete phone system. AI in every layer.
Everything a traditional cloud PBX does, plus AI agents that hold real extensions, real conversations, and real responsibility.
01 AI Agents
AI agents that work like employees
Not a chatbot bolted onto a phone tree. AI agents on AMP Cortex are first-class extensions with numbers, queue membership, and transfer rights.
Queue Membership
Agents join call queues alongside humans. Set priority tiers: AI answers overflow, or takes first touch and escalates.
Custom Knowledge
Feed each agent your docs, price lists, and policies. It answers from your knowledge base — and says so when it doesn't know.
02 Core PBX
Everything a serious PBX should do
Auto-attendants, queues, ring groups, voicemail transcription, SMS, e911 — the full feature set, engineered for 99.99% uptime.
Calling & SMS
HD voice, business SMS/MMS, voicemail-to-email with AI transcription, and softphones for every platform.
Visual Call Flows
Drag-and-drop routing with schedules, IVR menus, ring strategies, and AI handoff rules. Version history included.
Multi-Tenant
Per-tenant SIP domains, branding, billing, and agent pools. Manage every client from one MSP console.
03 Intelligence & Trust
Insight on every call, compliance on every layer
Every conversation is scored, searchable, and secured. Built for industries where the phone call is the business.
CallScrub Analytics
Automatic scoring, transcription, sentiment, and coaching recommendations on 100% of calls — not a sample.
Live Wallboards
Real-time queue depth, agent status, SLA tracking, and abandon rates on displays your whole floor can see.
HIPAA & SOC 2
BAA available on Professional and Enterprise plans. Encrypted at rest and in transit, with full audit logs and role-based access.
See it in action
Fourteen days, every feature unlocked, no credit card. Or explore the live dashboard first.