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Engineering deep-dives, MSP playbooks, and what we’re learning about putting AI on the phone.
FeaturedEngineering ·
What we learned putting AI agents on 40 million calls
Latency budgets, barge-in handling, and why the hardest part of an AI phone call is knowing when to shut up. A technical retrospective from our voice team.
Read the post →by Jason Brashear, 9 min readMSP Playbook ·
Pricing AI agents for resale: three models that work
Per-agent, per-resolution, or bundled into the seat price? What forty partner conversations taught us about packaging.
Read →Product ·Warm transfers: teaching AI agents to hand off like professionals
The difference between a transfer and an abandonment is thirty seconds of context. How whisper summaries work.
Read →Engineering ·Sub-second turn-taking over SIP
Our audio pipeline from RTP packet to LLM token and back, and where every millisecond goes.
Read →Compliance ·HIPAA on the phone: what a BAA actually covers
Recordings, transcripts, voicemail, and AI processing — mapping PHI flows through a modern phone system.
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