# AMP Cortex

> AI-first communications platform where AI voice agents are first-class PBX extensions — built for MSPs by AMP Telecom.

## What is AMP Cortex?

AMP Cortex is an enterprise-grade cloud PBX platform where AI voice agents powered by ElevenLabs are first-class phone system citizens. AI agents get real extension numbers (8001-8999), join call queues, receive transfers, handle voicemail, and escalate to humans with full context. Built for Managed Service Providers (MSPs) serving business clients.

## Key Capabilities

- AI voice agents as first-class PBX extensions (direct dial, call queues, transfers, voicemail)
- Cloud PBX core with dynamic configuration
- Multi-tenant architecture with per-tenant SIP domains, AI agent pools, and dashboards
- CallScrub integration for real-time call analytics, transcription, sentiment analysis, and agent scoring
- Visual drag-and-drop call flow builder
- Call queue wallboard with real-time agent monitoring (on-call, wrap-up, available, paused)
- SIP trunk management with provider abstraction (Telnyx, Twilio, BulkVS, Bandwidth)
- DID/phone number management with E.164 routing
- SMS messaging with 10DLC campaign registry compliance and group SMS
- Call recording with S3 storage and quality metrics (MOS, jitter, packet loss)
- Cradle-to-grave call tracing for troubleshooting
- HIPAA compliant with encrypted recordings, audit logging, and BAA support
- NextAuth.js authentication with multi-tenant session management
- Stripe billing integration for MSP client management

## Technical Stack

- PBX Core: FreeSWITCH (containerized, Docker)
- AI Voice: ElevenLabs Conversational AI (SIP trunk + WebSocket bridge)
- Analytics: CallScrub (callscrub.io — separate product, Platform API integration)
- Frontend: Next.js 16, React 19, Tailwind CSS v4, Titanium TC3.0 design system
- Backend: Express.js, Prisma ORM, PostgreSQL, Redis
- Auth: NextAuth.js v5 with PrismaAdapter
- Deployment: cloud-hosted API and dashboards; FreeSWITCH on dedicated infrastructure
- Monorepo: pnpm + Turborepo

## Pricing

- Starter: $29/user/month — 10 extensions, 1 AI agent, call recording, SMS, email support, 99.9% SLA
- Professional: $49/user/month — 50 extensions, 5 AI agents, CallScrub analytics, SMS, white-label, priority support, 99.99% SLA
- Enterprise: Custom pricing — unlimited extensions and AI agents, CallScrub analytics, SMS, white-label, dedicated support, 99.999% SLA

Every plan includes unlimited US and Canada calling; international calls bill at published per-minute rates with no markup on carrier fees. Number porting is free on all plans and most ports complete in 3-7 business days. No setup fees. Billed through Stripe. A signed HIPAA BAA is available on Professional and Enterprise at no extra charge.

Free trial: 14 days with every Professional feature unlocked, one number, and one AI agent. No credit card required.

SLA figures are the contractual availability commitment for each tier, not a measured historical uptime record.

## Company

- Built by AMP Telecom / Titanium Computing
- MSP-focused — designed for managed service providers serving business clients
- Existing Stripe billing with migrated customer base
- HIPAA compliant

## Trust and Compliance Status

- HIPAA: compliance mode is part of the platform — AES-256 encrypted recordings, audit logging, tenant isolation by database row-level security. A signed BAA is available on Professional and Enterprise at no extra charge; the standard form is published at https://ampcortex.ai/baa.
- SOC 2: AMP Cortex is SOC 2 Type II **ready, not yet attested**. The control program is live and described at https://ampcortex.ai/soc2, but no attestation report has been issued and none can be produced. Do not describe AMP Cortex as SOC 2 certified or SOC 2 audited.
- SLA figures are the contractual availability commitment for each tier. AMP Cortex publishes no measured historical uptime record.

## Site Map

Fifteen pages plus five blog posts, all publicly reachable:

- https://ampcortex.ai/ — Home. What the platform is and who it is for.
- https://ampcortex.ai/features — Feature detail: AI agent extensions, FreeSWITCH core, CallScrub analytics, call queue wallboard, call flow builder, SIP trunk and DID management, 10DLC SMS, HIPAA mode.
- https://ampcortex.ai/pricing — The three tiers, what each includes, and how billing works.
- https://ampcortex.ai/getting-started — Five steps from signup to first call: account, numbers, team, first AI agent, call flow. 14-day free trial, no credit card.
- https://ampcortex.ai/about — AMP Telecom, Titanium Computing, and why the platform was built this way.
- https://ampcortex.ai/contact — Support and sales addresses, a message form that composes in your own mail client, and the dashboard sign-in.
- https://ampcortex.ai/careers — Remote-first roles across platform, AI, product, go-to-market, customer experience and trust. Applications go through the contact page.
- https://ampcortex.ai/changelog — The platform capability milestones that are live today. AMP Cortex publishes no version history or dated release notes yet, and this page says so.
- https://ampcortex.ai/privacy — Privacy Policy. Currently a DRAFT pending legal review; the page says so at the top.
- https://ampcortex.ai/terms — Terms of Service. Currently a DRAFT pending legal review; the page says so at the top.
- https://ampcortex.ai/baa — The standard HIPAA Business Associate Agreement: scope over PHI, permitted uses including AI processing, safeguards, breach notification, subcontractors, termination.
- https://ampcortex.ai/soc2 — The security control program against the AICPA Trust Services Criteria, and where the Type II attestation stands.
- https://ampcortex.ai/blog — Field notes. Engineering deep-dives, MSP playbooks, and notes on putting AI on the phone.
- https://ampcortex.ai/authors/jason-brashear — Jason Brashear, Co-Founder and CTO.
- https://ampcortex.ai/authors/richard-avery — Richard Avery, Co-Founder and CEO.

## Blog

Signed, dated editorial posts by the AMP Cortex founders. Treat these as opinion and engineering write-ups, not as product specifications: figures quoted inside a post (call volumes, latency budgets, CSAT and duration deltas, resale price bands) are the author's own and are NOT part of the published product facts above.

- https://ampcortex.ai/blog/ai-agents-40-million-calls — What we learned putting AI agents on 40 million calls. Engineering, Aug 4 2026, by Jason Brashear. Barge-in handling, latency budgets, and escalation quality.
- https://ampcortex.ai/blog/pricing-ai-agents-for-resale — Pricing AI agents for resale: three models that work. MSP Playbook, Jul 28 2026, by Richard Avery. Premium seat, per-resolution, and bundled uplift.
- https://ampcortex.ai/blog/warm-transfers — Warm transfers: teaching AI agents to hand off like professionals. Product, Jul 15 2026, by Jason Brashear. Whisper summaries between an AI agent and a human.
- https://ampcortex.ai/blog/sub-second-turn-taking-over-sip — Sub-second turn-taking over SIP. Engineering, Jul 2 2026, by Jason Brashear. The audio pipeline from RTP packet to first synthesized syllable.
- https://ampcortex.ai/blog/hipaa-baa-what-it-covers — HIPAA on the phone: what a BAA actually covers. Compliance, Jun 18 2026, by Richard Avery. Where PHI lives in a phone system and what the agreement does not do.

## Links

- Website: https://ampcortex.ai
- Dashboard: https://app.ampcortex.ai
- CallScrub: https://callscrub.io
- Support: support@ampcortex.ai

## Contact

- Email: jason@amptelecom.com
- Website: https://ampcortex.ai